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New web site helps customers to take precautions to avoid becoming victims of online banking fraud

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BankSafeOnline logo & link to the Financial Fraud Action web site

Millions of online banking customers could be leaving themselves open to fraud by failing to follow simple advice, according to a recently published report.

Almost a quarter of people questioned who banked over the internet admitted not having an up-to-date virus checker installed on their computer.

This lack of security increases the chances of users being targeted by fraudsters.

One method used, known as "phishing", starts with a spoof e-mail directing users to a fake website for their bank and tries to trick customers into giving away their log-in details.

Most of the 585 online customers surveyed on behalf of the Association for Payment Clearing Services said they would ignore such e-mails. But 4% admitted they would automatically respond to a message supposedly from their bank.

Another problem area uncovered by the research was users' attitudes to passwords for online accounts.

Just over a third said they recorded their password somewhere despite advice to commit it to memory.

A further 18% had told someone else their password, 60% had never changed their password, and 28% used the same password for other internet services.

The results coincide with the launch of a new website designed to help online banking customers avoid becoming victims.

The Financial Fraud Action website explains various threats users should be aware of, how to avoid them, how to report problems and provides updates on the latest dangers.

BankSafeOnline logo & link to the Financial Fraud Action web site

Click on the logo to link to the Financial Fraud Action web site for more information on protecting your online account.

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