- Over 5,000 people reported to Action Fraud total losses of just over £7 million to holiday and travel-related fraud
- Victims have also reported the significant emotional impact caused by this crime
- Wherever possible, people are advised to pay by credit card
ABTA – The Travel Association, Action Fraud and Get Safe Online have recently joined forces to
warn the public about the dangers posed by holiday fraud and give advice on how to spot and
avoid travel related fraud. The report, compiled by Action Fraud, the national fraud and cyber
crime reporting centre, details the most commonly targeted areas of travel and the methods
used by unscrupulous criminals to defraud the travelling public.
Over 5,000 people reported to Action Fraud that they had lost a total of just over £7 million to
holiday and travel related fraud, an increase on last year, when 4,382 victims reported losing £6.7
million. The average amount lost was £1,380 per person but, as in previous years, in addition to the
financial cost, victims have also reported the significant emotional impact caused by this crime. The
three campaign partners also believe that the actual total figures relating to travel fraud may be
even higher, with many victims feeling too embarrassed to report.
Over half, 53%, of the crimes reported were related to the sale of airline tickets. These reports
were made consistently throughout the year, however the largest individual loss, of over £425,000,
was made in August 2018.
The next most common fraud at 25%, related to the sale of accommodation, with a peak in reported
losses in October. This indicates that many victims report their loss after the end of the summer
holidays the busiest time of the year for travel and a popular target for fraudsters.
Types of holiday booking fraud
In 2018 over 5,000 cases of holiday and travel booking fraud were reported to Action Fraud. The most common types of fraud related to:
Airline tickets – As well as flights relating to holidays, fraudsters particularly target
the visiting friends and family market with flights to Africa and the Indian subcontinent
dominating the list of affected destinations. The campaign partners believe that fraudsters
may be exploiting lack of knowledge of the strict UK regulations in place governing the sale
of airline tickets.
Accommodation Fraud – Fraudsters are using increasingly sophisticated methods,
with very professional and convincing websites offering upmarket villas for rent. Although
some of these villas are fictitious many actually exist, but are being offered by fraudsters
without the legitimate owner’s knowledge. Spain and France are the two destinations most commonly targeted.
Religious trips – Haj trips are particularly attractive to fraudsters as the amounts of money involved
are substantial with the average loss totalling almost £10,000 per reported case.
Top tips to avoid becoming a travel fraud victim
Action Fraud, ABTA and Get Safe Online have published advice on how to avoid becoming a victim of holiday
booking fraud – and on how victims should go about reporting it. This advice includes the top tips below:
- Stay safe online: Check the web address is legitimate and has not been altered by slight changes to a domain name
- Do your research: Don’t just rely on one review - do a thorough online search to check the company’s credentials. If a company is defrauding people there is a good chance that consumers will post details of their experiences, and warnings about the company.
- Look for the logo: Check whether the company is a member of a recognised trade body such as ABTA. If you have any doubts, you can verify membership of ABTA online, at abta.com.
- Pay safe: Wherever possible, pay by credit card and be wary about paying directly into a private individual’s bank account.
- Check paperwork: You should study receipts, invoices as well as terms and conditions. Be very wary of any companies that don’t provide any at all. When booking through a Holiday Club or Timeshare, get the contract thoroughly vetted by a solicitor before signing up.
- Use your instincts: If something sounds too good to be true, it probably is.
- Report it: Victims should contact Police Scotland by calling 101.
- Get free expert advice: For further advice on how to stay safe when booking or researching travel online, go to
For a full list of tips to avoid becoming a victim of fraud, please see: http://abta.com/fraud.
Original Message Sent By
Varrie McDevitt (NHWN, Admin Assistant, NW Scotland)