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Beware of Broadband Supplier Scams
Already this year in the North East, we have seen several instances of phone scams targeting
broadband customers, the scammers usually employ the following tactics:
- Claim to be from your broadband provider and state there is a fault with your service.
- Request personal information such as your account number, password, or bank details.
- Instruct you to download and install remote access software (e.g., AnyDesk, TeamViewer) to "troubleshoot" the issue. This allows scammers to gain control of your computer.
- Demand immediate payment to rectify the alleged fault, often pressuring you to make a quick decision.
If you do receive a call from your supplier, take these steps to protect yourself:
- Never provide personal information to anyone who calls you unsolicited, even if they claim to be from your broadband provider.
- Do not download and install any software recommended by unknown callers.
- If you suspect a scam, hang up immediately.
- Contact your broadband provider directly using the phone number on your bill or via their official website to verify any reported issues.
- Be wary of unexpected calls regarding your broadband service.
- Install and maintain up-to-date anti-virus and anti-malware software on your devices.
If you believe you may have been a victim of a scam, contact your bank or financial institution immediately.
Report to Police Scotland directly by calling 101 or online via Contact Police Scotland. Every report assists police investigations,
provides intelligence, informs national alerts that protect all communities, disrupts criminals and reduces harm.
In the UK you can forward scam text message to OFCOM on 7726 (free of charge), and forward suspicious emails to report@phishing.gov.uk
Original Message Sent By: Mark Irvine (Police Scotland, Constable, A Div - Grampian).
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